Returns & Exchanges

At Broil King, we stand behind the quality of our grilling products and offer a 30-day return window for unused items in their original packaging. We are committed to ensuring your outdoor cooking experience is exceptional and will work with you to resolve any issues with your purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully disassemble your grill or accessory and place it back in its original box with all manuals, hardware, and protective padding included.

• 3.
  Ship the Item

  Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location or schedule a freight pickup for larger units.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned item for quality assurance, we will process your refund to the original payment method within 7-10 business days.